Lily Hickey serves as the Director of Claims for Roosevelt Road Specialty’s RISE and Renaissance programs, where she leads the claims operations with a focus on delivering timely, fair, and policy-compliant outcomes. A licensed independent adjuster with the Associate in Risk Management (ARM) designation, Lily brings a strong technical background and a collaborative, client-centered approach to her work.
With a deep understanding of both the habitational and sports & leisure insurance sectors, Lily provides strategic oversight and hands-on leadership across the companies’ claims portfolios. She manages a dedicated team, working closely with adjusters, legal partners, and internal departments to ensure efficient resolution, policy adherence, and clear communication with all stakeholders. Her leadership prioritizes transparency, responsiveness, and alignment between claims handling and overall client satisfaction.
Lily is known for navigating complex claims with precision and professionalism, always keeping the insured’s experience at the forefront. Her guidance continues to reinforce RISE and Renaissance’s shared reputation for reliability, integrity, and excellence in claims service.
